Questions and answers
The questions we get most often. Cannot find your answer? Send us a message.
Frequently asked
What does delivery cost?
Delivery is free on orders from €50. Below €50, delivery to the Netherlands and Belgium costs €4.95; for other countries you see the cost at checkout. Supplement orders placed on a weekday are shipped within 24 hours. Care products ship separately, so an order with both arrives in two parcels. You receive an email as soon as your order has been shipped.
How does the mix-and-match discount work?
Mix and match any of our supplements. With 2 supplements in your bag you save 10%, with 3 or more you save 15%. The discount is taken off automatically, you do not need a code. It does not apply to our care products.
How does a subscription work?
On products with a subscription option, you choose how often you want a new jar. You pay the subscription price for each delivery. In your account you can move, skip or cancel a delivery. There is no minimum term.
Do I get anything back for ordering regularly?
Yes. For every €150 you spend on products (after discounts, not counting shipping) you get €10 store credit. It is added to your account automatically and you receive an email when it arrives. Subscription deliveries count too. To use your credit, log in at checkout with the email address you order with. Store credit is valid for 12 months.
Which products can I take together?
Daily, Bone and Evening work as one routine. Daily gives you 5 µg of vitamin D and Bone adds 25 µg, 30 µg a day in total. Daily contains vitamin A and iron, so do not combine it with other supplements that contain vitamin A or iron. Not sure what fits you? The quiz suggests one to three products.
Can I take your supplements with medication?
Many people can, but some nutrients interact with medication. Vitamin K (in Bone) and fish oil (in Omega and Omega Max) can affect blood clotting. If you take medication or have a health condition, ask your doctor or pharmacist before you start.
Where are your supplements made?
All our supplements are made in the EU. Each jar carries our label with the full ingredient list, the dose per serving and the warnings. You can read the same label on every product page.
Where are your care products made?
Our skin, body and hair care is made in the EU and follows the EU Cosmetics Regulation, which requires a safety assessment for every product before it is sold. Every ingredient and the scent are listed on the product page.
Will my care products arrive with my supplements?
No. Care products ship separately from our supplements, so an order with both arrives in two parcels, and the care parcel can arrive a few days later.
Which products are vegetarian?
Evening uses vegan capsules and Strong is pure creatine monohydrate. Daily, Omega and Omega Max come in capsules made with bovine gelatine, and Collagen contains bovine collagen, so those four are not vegetarian. For Bone, see the full ingredient list on its product page.
Can I return a product?
You can return unopened products within 14 days of receiving them. For health and hygiene reasons we cannot take back opened products. See shipping and returns.
Not sure where to start?
Nine short questions about your day, what you eat and what you already take. You get one to three products, with the reason for each.
